Privacy Policy

Privacy notice statement

This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others. Your personal data is defined as any information that can directly or indirectly identify you.

This notice also explains how we keep your data safe and secure and includes information you need to know about your rights and how to exercise them.

If you have any questions regarding our Privacy Notice and our use of your personal data or would like to exercise any of your rights, please get in touch via the following information:

Email us: info@tiah.org

Write to us: Data Protection Officer, TIAH, 1 St. James Court, Whitefriars, Norwich, NR3 1RU

If you are unhappy with the way we process your data, you can also make a complaint to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK. They can be contacted by:

Telephone: 0303 123 1113

Write to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Or by going online at: ico.org.uk/make-a-complaint

If you are based outside the UK, the complaint should be directed to the relevant Data Protection Supervisory Authority in that Country.

1. Who are we?

We are The Institute for Agriculture and Horticulture (TIAH) and for the purposes of UK Data Protection Law we are a Data Controller. We work to help people and business fulfil their potential and the industry thrive through offering skills and careers support.

In this Notice, The Institute for Agriculture and Horticulture (TIAH), 'we', 'us', 'our' means:

The Institute for Agriculture and Horticulture, also known as ‘TIAH’, company registration number 03824061, charity registration number 1091213 with a registered address at 1 St. James Court, Whitefriars, Norwich NR3 1RU.

2. How do we collect information from you?

Information you give us directly
For example, we may obtain information about you when you download or access content on our website, apply to work with us or if you sign up to our updates.

We may, like many companies, automatically collect the following information when you visit our website or engage with us digitally:

Technical information, including the type of device you're using, your IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve our services with you and make your experience better.

We collect and use your personal information by using cookies on our website - more information on cookies can be found under 'the use of cookies' section below.

Social Media
When you interact with us on social media platforms such as Facebook and LinkedIn, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.

3. What type of information is collected from you?

The personal information we collect, store and use might include:

Your name and contact details (including postal address, email address and telephone number).
Online identifiers such as IP address or cookies.
Data protection laws recognise certain categories of personal information as sensitive or special categories of data and therefore requiring greater protection, for example, information about your health, religion, sex life or sexual orientation.

We do not collect sensitive data about you.

4. How and why is your information used?

We may use your information for a number of different purposes, which may include:

Keeping a record of your relationship with us.
Providing you with the services, products or information you asked for.
Seeking your views or comments on the services and information we provide.
Notifying you of any changes to our services.
Sending you communications which you have requested and that may be of interest to you.
Processing applications for job opportunities.

How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we keep your information for is determined upon our legal and operational considerations. For example, we are legally required to hold certain types of information to fulfil our statutory and regulatory obligations (e.g., Employment law, Health and Safety and tax/accounting purposes).

At the termination of any contract between us, we may keep some basic information so we can confirm the relationship existed – and that it has ended – as well as some of its details. This may include your email address and learning undertaken within the TIAH Learning Hub. This information may then be deleted in accordance with the appropriate retention policy.

We review our retention periods on a regular basis and update our Records of Processing Activities (RoPA) accordingly. If you would like to know more about how long, we hold your personal information for - please email info@tiah.org.

5. Who has access to your information?

We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes unless we have your Consent to do so. However, we may disclose your information to third parties in order to achieve other purposes set out in this policy. For example, if there is a technical issue with some aspect of your profile, we may share that with our platform supplier.

We may disclose your information when the data is anonymised and it is submitted to support industry benchmarking and research or if we merge with another organisation to form a new entity, information may be transferred to the new entity.

Third parties working on our behalf
We may pass your information to our third-party service providers, suppliers’ subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on their behalf. Please be assured that your data will not be processed by these third parties for any other reason than that stated unless you have requested us to do so, or we are required to do so by law.

We may also disclose Personal Data to appropriate third parties, if requested to do so by the police or a regulatory or government authority investigating potentially illegal activities or to assist in anti-fraud checks and investigations and for purposes of taxation.

6. Lawful Processing

Data protection law requires us to rely on one or more lawful basis for processing your personal information. Please see the following lawful grounds we use and believe are relevant and lawful under data protection laws:

Specific and informed consent
Where you have provided your Consent to use your personal information for a certain purpose, such as to send you information by email.

Legitimate Interests
Where it is necessary to achieve our and others' objectives as an organisation with good reason as long as we can demonstrate that the use is fair and with your reasonable expectations. This might include but is not limited to:

To send you communications about training or events you have signed up to, which we believe might be of interest to you.
To personalise, enhance or modify and improve our services and communications to you.
To take photos of the work we do to promote the aims and objectives of TIAH.
To understand how people interact with our website, the effectiveness of our services, our promotional and marketing campaigns and our advertising.

Analytics: To process your Personal Data for the purposes of analysis, assessment, profiling and segmentation on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Administration: Of your TIAH profile, in order to ensure your Personal Data is accurate and up-to-date we may contact you to update our records.

Data Protection: We will also hold information about you so that we can acknowledge your relationship with us and respect your preferences for being contacted by us.

Whenever we use Legitimate Interest to process data, we perform a Legitimate Interest Balancing Assessment (LIA) to enable us to consider any potential impact on you (both positive and negative), and your rights under data protection laws. Your information will not be processed if our interests as an organisation override your fundamental rights and freedoms according to the law.

Legal Obligation
We will use this condition to process personal information where we are required by law.

Your Choices
We respect and value your choices. You have a choice whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, you can opt-out at any time by contacting a member of the team at any of the contact details listed or by editing your preferences in your online account.

We are committed to putting you in control of your data and you are free to change your marketing preferences at any time, including if you do not want to receive further contact in regard to marketing purposes. Please contact us and we will be sure to amend your preferences:

Email us: info@tiah.org

Write to us: Data Protection Enquiry, 1 St. James Court, Whitefriars, Norwich NR3 1RU

Your Rights
Under data protection laws in the UK and EU, you have certain rights over the personal information that we hold about you. Here is a summary of the rights we think apply:

Right to be Informed
You have the right to be informed as to how we use your data under what lawful basis we carry out any processing. This Privacy Notice sets this information out however if you would like further information or feel that your rights are not being respected please get in contact with us using any of the details listed above.

Right of Erasure
You may ask us to delete some or all of your information we hold about you. Sometimes where we have a legal obligation we cannot erase your personal data.

Right to Object
You have the right to object to processing where we are using your personal information such as where it is based on legitimate interests or for direct marketing.

Right of restriction
You have a right to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we are not lawfully allowed to use it.

Right to Access your information
You have a right to request access to a copy of your personal information that we hold about you, along with the information on what personal information we use, why we use it, who we share it with, how long we keep it for and whenever it has been used for automated decision making. You can make a request for access free of charge and proof of identity is required.

Portability
You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form so it can be easily transferred.

7. Keeping your information safe

We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to ensure that your personal information is secure when under our control, both on and offline, from improper access, use, alteration, destruction and loss.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This Privacy Notice does not cover the information practises of those websites or advertisers.

8. Use of 'cookies'

Like many other websites, the TIAH website uses 'cookies'. 'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device such as your computer, mobile phone or tablet. Cookies allow websites to recognise your device so that the sites can work more efficiently and also gather information about how you use the site.

For more information on cookies, visit the ICO website.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a positive experience when you come to our website.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use all four categories of cookies:

Strictly Necessary cookies are essential for you to move around our website and use its features.
Performance cookies collect anonymous information about how you use our site, like which pages are visited most.
Functionality cookies collect anonymous information that remembers choices you make to improve your experience.
Targeting or Advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

9. Transferring your information outside of the UK

We use Mailchimp and Articulate 360 to support our management and learning systems and data storage is based in the United States. We have performed a balancing test to identify the risks that may be caused when using these platforms and have identified a low risk.

Mailchimp and Articulate 360 have both proved a high standard in availability and performance, and security is one of the top priorities of both organisations. We review this decision regularly. When data is transferred outside of the UK, appropriate safeguards and standard contractual clauses (SCC) are in place to ensure adequate levels of security and are in line with data protection laws.

10. Changes to this policy

Any changes we may make to this policy in the future will be posted on the TIAH website so please check this page occasionally to ensure that you're happy with any changes. If we make any significant changes, we'll make this clear on our website.

11. Review of this policy

We keep this policy under regular review. This policy was last updated 26 August 2026.

We monitor and review this policy annually, and revise it where necessary, to ensure that it is, and remains effective.

Stephen Jacob,

Chief Executive

Privacy Policy

Privacy notice statement

This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others. Your personal data is defined as any information that can directly or indirectly identify you.

This notice also explains how we keep your data safe and secure and includes information you need to know about your rights and how to exercise them.

If you have any questions regarding our Privacy Notice and our use of your personal data or would like to exercise any of your rights, please get in touch via the following information:

Email us: info@tiah.org

Write to us: Data Protection Officer, TIAH, 1 St. James Court, Whitefriars, Norwich, NR3 1RU

If you are unhappy with the way we process your data, you can also make a complaint to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK. They can be contacted by:

Telephone: 0303 123 1113

Write to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Or by going online at: ico.org.uk/make-a-complaint

If you are based outside the UK, the complaint should be directed to the relevant Data Protection Supervisory Authority in that Country.

1. Who are we?

We are The Institute for Agriculture and Horticulture (TIAH) and for the purposes of UK Data Protection Law we are a Data Controller. We work to help people and business fulfil their potential and the industry thrive through offering skills and careers support.

In this Notice, The Institute for Agriculture and Horticulture (TIAH), 'we', 'us', 'our' means:

The Institute for Agriculture and Horticulture, also known as ‘TIAH’, company registration number 03824061, charity registration number 1091213 with a registered address at 1 St. James Court, Whitefriars, Norwich NR3 1RU.

2. How do we collect information from you?

3. What type of information is collected from you?

The personal information we collect, store and use might include:

Your name and contact details (including postal address, email address and telephone number).

Online identifiers such as IP address or cookies.

Data protection laws recognise certain categories of personal information as sensitive or special categories of data and therefore requiring greater protection, for example, information about your health, religion, sex life or sexual orientation.

We do not collect sensitive data about you.

4. How and why is your information used?

We may use your information for a number of different purposes, which may include:

Keeping a record of your relationship with us.

Providing you with the services, products or information you asked for.

Seeking your views or comments on the services and information we provide.

Notifying you of any changes to our services.

Sending you communications which you have requested and that may be of interest to you.

Processing applications for job opportunities.

5. Who has access to your information?

6. Lawful Processing

To send you communications about training or events you have signed up to, which we believe might be of interest to you.

To personalise, enhance or modify and improve our services and communications to you.

To take photos of the work we do to promote the aims and objectives of TIAH.

To understand how people interact with our website, the effectiveness of our services, our promotional and marketing campaigns and our advertising.

7. Keeping your information safe

We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to ensure that your personal information is secure when under our control, both on and offline, from improper access, use, alteration, destruction and loss.

8. Use of 'cookies'

For more information on cookies, visit the ICO website.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a positive experience when you come to our website.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use all four categories of cookies:

Strictly Necessary cookies are essential for you to move around our website and use its features.

Performance cookies collect anonymous information about how you use our site, like which pages are visited most.

Functionality cookies collect anonymous information that remembers choices you make to improve your experience.

Targeting or Advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

9. Transferring your information outside of the UK

We use Mailchimp and Articulate 360 to support our management and learning systems and data storage is based in the United States. We have performed a balancing test to identify the risks that may be caused when using these platforms and have identified a low risk.

10. Changes to this policy

Any changes we may make to this policy in the future will be posted on the TIAH website so please check this page occasionally to ensure that you're happy with any changes. If we make any significant changes, we'll make this clear on our website.

11. Review of this policy

We keep this policy under regular review. This policy was last updated 26 August 2026.

We monitor and review this policy annually, and revise it where necessary, to ensure that it is, and remains effective.

Stephen Jacob,

Chief Executive