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Aims
This free online course will help you:
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List causes of conflict in teams and preventative tips to reduce or eliminate conflict
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Explain five common ways people deal with conflict and when each way is and is not appropriate
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Explain what's involved in the role of a mediator, how to prepare and mediate conflicts between employees
This course includes resources and guidance from organisations, including:
Overview
As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit.
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This online training course can help you identify issues in your team before they develop further - and handle conflict effectively when they do.
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